BatchDialer
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Knowledge base
Administrator Account
Getting Started
14
Simple Steps to Get Started - Administrator Account
Step 1 - How to Add Users
Step 2 - How to Add Phone Numbers
Step 3 - How to Import Contacts
Step 4 - How to Create a Campaign
View all 14
Reporting
6
How to Listen in and Barge in on Live Calls
Managing Recent Contacts and Calculating Connectivity
Managing Campaign Reporting
Managing Agent Reporting
Managing Number Reporting
View all 6
Additional Features
21
How to Use Recycle and Call Again on Campaigns
How to Create Voicemail Recordings
How to do a call Transfer / Conference
CRM integration through Zapier
How to add a Recording to the Audio Library
View all 21
Agent Account
Getting Started
9
Simple Steps to Get Started - Agent Account
Understanding your Dashboard
Understanding Campaigns
Understanding Contacts
How to Use the Calendar
View all 9
Advanced Permissions
1
Advanced Permissions
Getting Started with us
Written Articles
19
LIVE Training Sessions
How to upload a list
How to download/listen to a call recording
How to upload a DNC list
How to create a recycle campaign
View all 19
Webinars
Getting Started with BatchDialer Webinar
1
Getting Started with BatchDialer 11/04/2022
Admin Training Webinars
2
BatchDialer Administrator Webinar 09/27/2022
BatchDialer Administrator Webinar 08/16/2022
Agent Training Webinars
2
BatchDialer Agent Webinar 10/07/2022
BatchDialer Agent Webinar 09/30/2022
Orders and refunds
Your order
0
FAQs
FAQs
0
In app General FAQ : Tracking / Metrics / KPIs
36
Q: Do you offer free trials?
Q: Is it possible to get my agent access to view their data for the day so they can track their metrics?
Q: How can I delete all my contacts?
Q: What does it mean when the campaign says manual mode?
Q: How to change a campaign from Preview dialing to Predictive dialing?
View all 36
Front Facing FAQs
5
Q: What is BatchDialer?
Q: What setup do I need to use BatchDialer?
Q: How does lead scoring work?
Q: What if I have a team?
Q: Is there training involved? Can I get an onboarding call?
Gifts and coupons
Gifts
0
Coupons
0
Information collected
Privacy policy
0
Opt-out policy
0
Release Notes
Release Notes & System Updates
12
Release Notes [v 9.9.0]
Release Notes [v 9.8.0]
Release Notes [v 9.5.0]
Release Notes [v 9.3.0]
Release Notes [v 9.0.1]
View all 12
Educational Resources
5
Are Anti-Robocall Apps Impacting Your Calls?
Scam Likely vs. Potential Spam vs. Survey: Call Labels Explained
What is Call Attestation? A, B, and C-Level Tokens Explained By Chris Meabe
High-Volume Outbound Calling: Best Practices and Caller ID Management
How Do I Avoid a “Scam Likely” Call Label?
Internal Knowledgebase
RCA
1
RCA: Dialer Outage 5th Aug'22
Help Desk Software
by Freshdesk Support Desk
