BatchDialer Best Practices

How many phone numbers should I have?

Where do I register my Phone Numbers?

How do I calculate my connectivity rate? ASR - answer seizure ratio

  • (Successful connects divided by total outbound calls) X 100 = %

Recommended Campaign Settings:

Phone Numbers

Make no more than 100 dials per day (+30%)  per phone number

Simultaneous Dials per Agent (multi-line users) 

Use no more than 3 lines

Call Connect Type

Should be on Automatic Answer

Max Attempts Per Record

Do not attempt calling the same person more than 3 times in one day

Retry Time

Do not retry calling a contact again in under 3 hours

Abandonment Timeout (seconds)

Leave this at 30 seconds

Additional Recommended Features: