In app General FAQ : Tracking / Metrics / KPIs
You can't change the status your agent is currently in, but you can edit their permissions. Go to "Users" in your menu, then click on the 3 do...
Mon, 17 Oct, 2022 at 7:22 PM
It will depend on the type of user you will be adding to your account. - Agents : Must be paid for monthly as they have the ability to dial at all times ...
Mon, 17 Oct, 2022 at 7:22 PM
You can listen to recorded calls by going to REPORTS > RECENT CONTACTS > remove the filter on the call results dropdown > select the parameters you...
Mon, 17 Oct, 2022 at 7:22 PM
As long as the users have a seperate login, then yes they can login at the same time. However, if multiple people are sharing one login, then no, they canno...
Mon, 17 Oct, 2022 at 7:22 PM
All of the phone numbers you add in your BatchDialer account can be used for BOTH outbound and inbound calls. Inbound call queues won't work properly if...
Mon, 17 Oct, 2022 at 7:22 PM
Q: Is there a way to change the call results of a call after you have initially classified the lead?
Yes. To edit the call results, go to Recent Contacts in your menu, then after finding the contact you need to edit the call result for, click the pen icon o...
Mon, 17 Oct, 2022 at 7:22 PM
Currently, BatchDialer is a web-based application only, and accessing from a cellphone is not recommended as there is no mobile app available at this time. ...
Mon, 17 Oct, 2022 at 7:22 PM
In the administrator "Main" dashboard you'll find several points of information breaking down your calls - Outbound Calls - This will s...
Mon, 17 Oct, 2022 at 7:22 PM
There are a couple of different areas you can see which number you have used on a call. First, If there are a couple of numbers or a group of numbers that w...
Mon, 17 Oct, 2022 at 7:22 PM
No, BatchDialer does not currently offer any texting functionality within the software.
Mon, 17 Oct, 2022 at 7:22 PM