BatchDialer
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Knowledge base
BatchDialer Getting Started
Quick Start Guides
5
Administrators
Agents
LIVE Training Sessions
Best Practices
How to Create Campaigns
Dashboard
3
Understanding the Administrator Dashboard
How to Listen in, Barge in & Whisper on live calls
Understanding the Agent Dashboard
Campaigns
3
How to Create Campaigns
Understanding Recycled and Call again Campaigns
Understanding Campaigns
Phone System
11
How to Purchase Phone numbers
How to add an External Number
Advanced Phone Reputation
How to use Number Groups
How to replace Phone Numbers
See all 11 articles
Contacts
3
How to Import Contacts
Understanding your Contacts' Information
How to Push Lists from BatchLeads to BatchDialer
Users
2
How to add Users
How to edit User Permissions
Reports
6
Managing Recent Contacts
Managing Time in Status
Managing Campaign Reports
Managing Agent Reports
Managing Number Reports
See all 6 articles
Dialing
6
How to Start Dialing - "Preview Mode"
How to Start Dialing - "Predictive Mode" - Multiline Dialer
How to Start Dialing - "Predictive Mode" - Single line Dialer
How to Call Contacts back / Make Test Calls
How to Set up the Address Book & Transfer Calls
See all 6 articles
General / Settings
15
How to use the Calendar
Team Chat and Lead Voicemails
How to set up the Address Book and Transfer Calls
How to Create Voicemails
How to integrate your CRM using Zapier
See all 15 articles
Community Resources
3
Join the BatchService Community
Upcoming Challenges, Master Classes and Webinars
Contact Us
On-Demand Training Sessions
On-Demand Training Sessions
4
4 Steps to Start Making Calls in BatchDialer
Getting Started with BatchDialer Webinar 8/18/23
Getting Started with BatchDialer 7/21/23
Getting Started with BatchDialer 6/16/23
BatchDialer Release Notes
Release Notes and System updates
12
Release Notes [v 8.3]
Release Notes [v 8.4]
Release Notes [v 8.5]
Release Notes [v 8.6]
Release Notes [v 8.7]
See all 12 articles
Education Release
5
How Do I Avoid a “Scam Likely” Call Label?
High-Volume Outbound Calling: Best Practices and Caller ID Management
What is Call Attestation? A, B, and C-Level Tokens Explained By Chris Meabe
Scam Likely vs. Potential Spam vs. Survey: Call Labels Explained
Are Anti-Robocall Apps Impacting Your Calls?
BatchDialer FAQs
Front Facing FAQs
5
Q: Is there training involved? Can I get an onboarding call?
Q: What if I have a team?
Q: How does lead scoring work?
Q: What setup do I need to use BatchDialer?
Q: What is BatchDialer?
In app General FAQ : Tracking / Metrics / KPIs
36
Q: Can I change an agents status?
Q: Does it cost to create different logins?
Q: How can I listen to a recorded call?
Q: Can 2 people log in at once?
Q: Do I need to purchase 2 phone numbers one from the inbound calls and one for outbound calls or one number can be used for both?
See all 36 articles
FAQs
0
BatchDialer Integration Marketplace
How Tos
8
How to setup Zoho's integration with BatchDialer
How to setup Hubspot's integration with BatchDialer
How to setup ActiveCampaign's integration with BatchDialer
How to setup Mailchimp's integration with BatchDialer
How to setup Google Calendar's integration with BatchDialer
See all 8 articles
Help Desk Software
by Freshdesk