BatchDialer

Quick Start Guides 4

• Administrators
• Agents
• LIVE Training Sessions
• Best Practices

Dashboard 3

• Understanding the Administrator Dashboard
• How to Listen in, Barge in & Whisper on live calls
• Understanding the Agent Dashboard

Campaigns 3

• How to Create Campaigns
• Understanding Recycled and Call again Campaigns
• Understanding Campaigns

Phone System 12

• How to Purchase Phone numbers
• How to add Caller ID
• Advanced Phone Reputation
• How to use Number Groups
• How to replace Phone Numbers

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Contacts 3

• How to Import Contacts
• Understanding your Contacts' Information
• How to Push Lists from BatchLeads to BatchDialer

Users 2

• How to add Users
• How to edit User Permissions

Reports 6

• Managing Recent Contacts
• Managing Time in Status
• Managing Campaign Reports
• Managing Agent Reports
• Managing Number Reports

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Dialing 5

• How to Start Dialing - "Preview Mode"
• How to Start Dialing - "Predictive Mode" - Multiline Dialer
• How to Start Dialing - "Predictive Mode" - Single line Dialer
• How to Call Contacts back / Make Test Calls
• How to Set up the Address Book & Transfer Calls

General / Settings 15

• How to use the Calendar
• Team Chat and Lead Voicemails
• How to set up the Address Book and Transfer Calls
• How to Create Voicemails
• How to integrate your CRM using Zapier

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