BatchDialer

Just click on "User" on the right, if the agent is logged in you will see 2 icons that will let you change their status or log them off completely...

Yes, since you will be creating a new account for the agent, there will be a charge.

You can listen to recorded calls by going to REPORTS > RECENT CONTACT > remove the filter on the call results dropdown > select the parameters you ...

If both people will be using the same login details, they cannot log in at the same time

You can purchase one number and that can be used for both inbound and outbound calls.

To edit the call results, go to Recent Contacts and click the pen icon, and choose the call result you want to use.

As of the moment, the dialer is a web-based application only, and accessing from a cellphone is not recommended.

Talking time is the timeframe of how long you or your agent is connected to a lead. Active Calls are the number of calls that are currently connected to...

If there are a couple of numbers or a group of numbers that were assigned to the campaign, you may check which number was used by the system to call a speci...

BatchDialer does not have a texting feature at the moment.