Auto-pause is a security measure to avoid abandoned calls and to reduce the wait time.
Agents can hear an announcement from the dialer stating "Auto-pause activated" once it is activated.
Auto Pause will activate when:
1. An agent misses an incoming calls and the call is abandoned
2. An agent steps away from the dialer/screen or is not paying attention to the screen for long time.
3. The agent is experiencing a network issue calls will not connect.
4. When an outbound call is Abandoned by a contact