* Rapid Fire Mode is only available in BatchDialer Advanced Plans *
Rapid Fire Mode changes the multi-line dialing algorithm so that the dialer automatically fires off another outbound call as soon as a new line becomes available. This reduces agent wait time by 23%!!! You'll want to turn it on when dialing large campaigns as it will go through your contacts extremely quickly!!
Start by going to "campaigns" in your menu, then click "+New Campaign"
The campaign must be in predictive mode for rapid fire mode to be used. You can learn more about creating campaigns HERE
After you've added agents, a contacts list, you phone numbers and script, go to "advanced configuration" at the bottom and you'll find the rapid fire mode setting under "Dialing behavior"! See the video above to understand how it works!
