Reporting

How to Listen in and Barge in on Live Calls
BatchDialer lets you listen to the conversation your agent is having with the lead and even barge into the call if you want to. Once you are o...
Mon, Jul 25, 2022 at 2:20 PM
Managing Recent Contacts and Calculating Connectivity
Under Reports Recent Contacts you cannot even check the calls that your VA and you had made but also use different filters available to you to enhance your ...
Mon, Aug 8, 2022 at 12:09 PM
Managing Campaign Reporting
The Campaigns report under the Reports tab gives you multiple options to check how the Campaign is performing either based on the Agents who were assigned t...
Mon, Jul 25, 2022 at 3:08 PM
Managing Agent Reporting
Mon, Jul 25, 2022 at 3:13 PM
Managing Number Reporting
Mon, Jul 25, 2022 at 3:14 PM
Understanding the Heat Map and Floor Map
Mon, Jul 25, 2022 at 3:15 PM