In app General FAQ : Tracking / Metrics / KPIs

Q: Do you offer free trials?
Yes, please reach out to our support team for more details.
Tue, Feb 16, 2021 at 10:46 AM
Q: Is it possible to get my agent access to view their data for the day so they can track their metrics?
Yes, they can view these from their dashboard.
Tue, Feb 16, 2021 at 10:32 AM
Q: How can I delete all my contacts?
Select the contacts that you want to delete from the Contact page and click on Actions. You will have a delete option from the drop-down menu. You also have...
Tue, Feb 16, 2021 at 10:34 AM
Q: What does it mean when the campaign says manual mode?
Manual mode is a Preview dialer where the system will preview every lead before making a dial.
Tue, Feb 16, 2021 at 10:34 AM
Q: How to change a campaign from Preview dialing to Predictive dialing?
To change the dialing mode, you need to edit the campaign. Go to Campaign then click on the campaign name to enable the editing option. On the edit campaign...
Tue, Feb 16, 2021 at 10:35 AM
Q: Campaign is not starting, all it says is Active - No Active Agents
“Active - No Active Agent” means that the campaign is active but there is no active agent that is assigned to that campaign. As soon as the agent is active ...
Tue, Feb 16, 2021 at 10:36 AM
Q: What does redials mean in the campaign window.
If the system is not able to establish a contact then it would automatically be added to redials. You can adjust the max number of attempts per record and r...
Tue, Feb 16, 2021 at 10:36 AM
Q: Whenever a number does not pick up the phone or I choose the call outcome as no answer, is that phone number automatically entered into the redials?
Yes, that is correct.
Tue, Feb 16, 2021 at 10:37 AM
Q: If I select a Call Result as DNC for a number, does it go to the whole contact?
No, the call result will only be applied to the number. If you wish for the contact to be added to the list, you can select “Add Contact to DNC” on the call...
Tue, Feb 16, 2021 at 10:37 AM
Q: Can I skip trace on BatchDialer?
No, BatchDialer does not support skiptracing. However, is fully integrable with BatchDialer.
Tue, Feb 16, 2021 at 10:38 AM