In app General FAQ : Tracking / Metrics / KPIs
Yes, please reach out to our support team for more details.
Tue, Feb 16, 2021 at 10:46 AM
Yes, they can view these from their dashboard.
Tue, Feb 16, 2021 at 10:32 AM
Select the contacts that you want to delete from the Contact page and click on Actions. You will have a delete option from the drop-down menu. You also have...
Tue, Feb 16, 2021 at 10:34 AM
Manual mode is a Preview dialer where the system will preview every lead before making a dial.
Tue, Feb 16, 2021 at 10:34 AM
To change the dialing mode, you need to edit the campaign. Go to Campaign then click on the campaign name to enable the editing option. On the edit campaign...
Tue, Feb 16, 2021 at 10:35 AM
“Active - No Active Agent” means that the campaign is active but there is no active agent that is assigned to that campaign. As soon as the agent is active ...
Tue, Feb 16, 2021 at 10:36 AM
If the system is not able to establish a contact then it would automatically be added to redials. You can adjust the max number of attempts per record and r...
Tue, Feb 16, 2021 at 10:36 AM
Yes, that is correct.
Tue, Feb 16, 2021 at 10:37 AM
No, the call result will only be applied to the number. If you wish for the contact to be added to the list, you can select “Add Contact to DNC” on the call...
Tue, Feb 16, 2021 at 10:37 AM
No, BatchDialer does not support skiptracing. However, BatchSkipTracing.com is fully integrable with BatchDialer.
Tue, Feb 16, 2021 at 10:38 AM