Written Articles

How to upload a list
Steps to upload a list: To upload a list please follow the steps given below: Step 1: On the left-hand side of the screen, click on Contacts. ...
Wed, Oct 14, 2020 at 11:52 AM
How to download/listen to a call recording
Call recordings can be accessed in two locations: Reports> Recent contacts- The speaker Icon to the right of the call entry will let you access...
Tue, Jan 26, 2021 at 12:07 PM
How to upload a DNC list
When uploading a DNC file please make sure that the list has only one column and it only contains the numbers to be added and that it is in either C...
Fri, Feb 5, 2021 at 8:28 AM
How to purchase a Phone Number (DID)
Steps to purchase DID: To buy a DID please follow the steps given below: Step 1: On the left-hand side of the screen, click on the Phone system. ...
Tue, Feb 9, 2021 at 6:32 AM
How to dial a Preview Campaign
Before we start dialing please check the following:  We have an active campaign: https://support.batchdialer.com/support/solutions/articles/6600049802...
Mon, Mar 8, 2021 at 1:34 PM
How to dial a Predictive Campaign
Before making calls please ensure that we have an active campaign to dial:  https://support.batchdialer.com/support/solutions/articles/66000261901-how-to-...
Mon, Mar 8, 2021 at 1:36 PM
How to do a call Transfer / Conference
To use call transfer we must first set up the “Address Book”, to do this click on your name> settings> address book. Click on add a new conta...
Tue, Mar 16, 2021 at 4:14 PM
How to Create a Call Result?
Call results are the dispositions that you assign at the end of each call. You may create your own call results, and use them in your campaigns.  To cre...
Tue, Apr 6, 2021 at 5:31 PM
LIVE Training Sessions
We offer a free initial onboarding call as well as a series of ongoing training sessions for you & your team. There is a Q&A session per week along ...
Wed, Apr 7, 2021 at 12:01 PM
Adding a User
There are 2 ways to add a user to the account first is by “Disabling the Admin’s Calling Ability”. This is used for setups where you need a separate login ...
Fri, Apr 23, 2021 at 12:47 PM