RCA Report initiated by:
5th August, 2022
Batchdialer not accessible
Batchdialer web was not accessible. The Batch logo on the webpage would just keep on spinning.
Service "batchdialer-api.service” Stalled due to which front end was not accessible.
1. Login to app server as user root
2. Review service status and logs
3. Restart service "batchdialer-api.service"
4. Verify the service is back up
5. Access Batchdialer Web (app.batchdialer.com) to verify status