RCA Report initiated by:

Oscar Rodriguez




Incident Date: 

5th August, 2022




Impact:

Batchdialer not accessible




Incident Start:

0906 MST


Incident End:

0914 MST




Impact duration:

8 minutes




Problem Clarification:

Batchdialer web was not accessible. The Batch logo on the webpage would just keep on spinning.





Cause: 

Service "batchdialer-api.service” Stalled due to which front end was not accessible.




Solution:

1. Login to app server as user root

2. Review service status and logs

3. Restart service "batchdialer-api.service"

4. Verify the service is back up

5. Access Batchdialer Web (app.batchdialer.com) to verify status