Call recordings can be accessed in two locations:
Reports> Recent contacts- The speaker Icon to the right of the call entry will let you access the call recording window.
Here is a summary of the call recording window buttons and their function:
Play- lets you listen to the recording
Rewind- jumps 10 seconds back in the recording
Forward- jumps 10 seconds forward
Playback speed- lets you control how fast the recording plays
Volume Slider- lets you adjust the volume
Timeline Slider- allows you to navigate to any time within the call
Download- will let you save it to your computer
Contacts- Search and open the person’s profile then click on campaign, you will see the same speaker icon that will allow you to listen or download the recording.
**Note:
Only answered calls are recorded.
Call recording can be disabled from the advanced mode of a campaign