The Campaigns report under the Reports tab gives you multiple options to check how the Campaign is performing either based on the Agents who were assigned to that particular campaign or the call results as how many calls counts showing under each call result.





Being on the dashboard you will have to click on the Reports icon as highlighted and select Campaigns Report from the menu.



Once you click on the Campaign report link in the main menu under Reports, you will be directed to the Campaign report page as shown below where you will see all of your campaigns even if they are deleted, since the dialing results per call result are important for tracking.



Once you see all the Campaigns and you want to display only the active campaigns you can simply select Active from the Status drop down list, as highlighted in the below screenshot and you will be displayed with only the active campaigns.



Once you have the active campaigns as shown in the below screenshot, you can check the total number of calls made under the Dials columns and how many of them were Answered, and even how the calls made were marked under different call results.  The Agents column gives the total number of agents assigned for each campaign and the Contacts column will show the count of total contacts attached to the campaign.  The column Completed confirms if all the contacts under the campaign were dialed and there is no pending dial or pending redial left.



The Campaign Report also enables you to filter the Campaigns per Agent so that you can check each Agent for their assigned Campaign and results.


As shown below screenshot you even can check the campaigns as per the specific date range.


Once you have the data filtered as per desired time period that you were looking for you can simply click on Export button to simply download the results of your Campaigns report.