Call results are the dispositions that you assign at the end of each call. You may create your own call results, and use them in your campaigns.
To create a call result, please follow the steps given below:
On the left side of the screen, click Phone System
Under the Phone System tab, there are several options. Click Call Results. You will be routed to the Call results page.
On the Call Results page, click on Add New Call results.
You may start filling out the attributes
Name the call result. (Eg. DNC, Not Interested, Wrong number)
Select the Number group that you want the call result to be associated with
You may choose a color to be assigned in the call result button. This is what will appear in the disposition box.
Select the campaign that you want the call result to be assigned in.
Select Yes if you want the call result to show up when you create a new campaign.
You may enable the default rules, and create new ones based on your preference:
Do not Redial Contact – will not let the system attempt to call the contact and all of the numbers associated with it again
Do not Redial Number – will not let the system attempt to call the same number again
Add Contact to DNC – the system will automatically add the contact as a whole to the Company DNC list, including all of the phone numbers associated with it.
Add Number to DNC – the system will automatically add the only the number tagged in the Company DNC list
Mark as Lead – system will mark the contact as Lead, and will not try to contact it again. If the call result has this rule, and Zapier integration is in place, the system will send a Zap once a lead has been disposed of the said call result (Eg, Successful Sale)
Send to email – you may set the rule for the system to send an email to your preferred one when you disposed a call with a call result that has this rule.
Schedule a Call back – allows the system to set a callback schedule/date for a lead
Send Voicemail – allows the system to set up the Voicemail drop feature in the call result (Eg. Voicemail, Answering Machine)
Add to Campaign – will allow the system to automatically add the call result to a selected campaign
Add to List – will allow the system to automatically add the call result to a selected list.
Save the call results setting.
Additional Note: Call results can also be moved interchangeably in the Call Results page. This will allow you to arrange the call results based on what you want to see first, and so on. Just click the six (6) dots on the left side of the Call Result name and drag the call result anywhere in the list (Eg. Abandoned).