Call recordings can be accessed in two locations:


  1. Reports> Recent contacts- The speaker Icon to the right of the call entry will let you access the call recording window.


    Here is a summary of the call recording window buttons and their function:

  • Play- lets you listen to the recording

  • Rewind- jumps 10 seconds back in the recording

  • Forward- jumps 10 seconds forward

  • Playback speed- lets you control how fast the recording plays

  • Volume Slider- lets you adjust the volume

  • Timeline Slider- allows you to navigate to any time within the call

  • Download- will let you save it to your computer

    


  1. Contacts- Search and open the person’s profile then click on campaign, you will see the same speaker icon that will allow you to listen or download the recording.



**Note: 

Only answered calls are recorded.

Call recording can be disabled from the advanced mode of a campaign