In the administrator "Main" dashboard you'll find several points of information breaking down your calls


- Outbound Calls - This will show the total outbound calls made based on what you filtered 

- Connected Calls - How many of calls made were connected with a contact

- Average Call Duration - How long connected calls last on average

- Average Agent Wait Time - How long your agents wait to be connected with a contact on average


Abandon Rate - The percentage of contacts that are being dropped off on calls. This includes:

        - If you have a multi line dialer account and are dialing multiple people at once, the system will connect you to whoever answers first and the others will be marked as "abandoned"

        - If a contact hangs up while your call is in progress, they will be marked as "abandoned"

You should aim to have this under 15-20% .


- Active Campaigns - This will show you how many campaigns are currently being actively dialed on


- Leads Generated - How many contacts turned into "Leads" - this is based on call results used at the end of a connected call. If a call result (like "successful sale") has a rule to "mark as lead" it will show here.


- Connect Rate - The percentage of calls being connected to the following :

(this is calculated by dividing your "connected calls" number by your "outbound calls" number, then by multiplying it by 100 to get your percentage. 

    - A live contact

    - a voicemail
We consider a minimum of 15% - 20% and higher to be good connectivity. This can vary based on several factors, such as how good your phone numbers are, how many phone numbers you're using in a campaign, if your contact list has quality information, campaign settings etc. 

(see our best practices here if yours need improvement)


- Dialing Time - How long your team has dialed in total based on the filters you set (like date range etc)


- Average Calls Per Agent - How many calls each agent is making on average 

- Calls Per Connect - How many calls it take to connect with a contact on average

- Voicemails Reached - How many contacts' voicemails have been reached in total (this will include answering machines marked by the system)